Course Development & Design
New Employee Orientation Course
About This Project
This project transformed a faciitator-led, new employee orientation into a self-paced video course for new employees to complete without the need for a facilitator. I led the design and development by streamlining content, writing the script, and incorporating visual structure. This video course is a reusable onboarding resource that supports both independent learning and facilitator-led sessions.
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Video & Animation
History of OneHome Video
About This Project
This project transformed the company’s history into an engaging animated video designed for onboarding and internal use. I led the scripting and provided professional voice narration, shaping the content into a clear, story-driven timeline that highlighted key milestones and growth. The final product is an easy-to-follow video that helps employees better connect with the organization’s background and evolution.
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Intake Process Video
About This Project
This project transformed the company’s intake process into an engaging animated video using a train journey concept, where each stop represented a key step and passengers symbolized employees. I designed the scripting and animation design, structuring the process. The final video simplified complex information into a memorable, visually guided experience that supports employee understanding and consistency.
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Skills
Technical Writing
Call Quality Initiative


About This Project
This project focused on designing and developing an eLearning guide to improve call quality and provide a clear framework for communicating with patients and providers. As part of a blended learning approach, I created succinct content that complemented a facilitator-led session and a supporting presentation I designed. The result was a cohesive learning experience that reinforced best practices, improved consistency, and helped employees feel more confident in patient/provider communications.
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Skills
About This Project
This project involved designing and developing an 80+ page reference guide for an infusion specialty pre-service team to support accurate and efficient order processing. I structured complex workflows into clear, organized sections with step-by-step guidance to improve usability and consistency. The final guide serves as a comprehensive, easy-to-navigate resource that supports employee confidence and standardizes processes across the team.
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Skills